At MFINITY, we are committed to providing a high standard of service. If you are not satisfied with any aspect of our service, we encourage you to let us know. Your feedback allows us to resolve concerns promptly and improve how we serve you.
How to Make a Complaint
Contact Us Directly
Please reach out to us directly in the first instance so we can address your concerns as quickly as possible.
Email: admin@mfinity.co.nz
Phone: 027 247 1700
Our Review Process
We will acknowledge your complaint within 2 working days
We aim to investigate and provide a full response within 20 working days
If more time is needed, we will keep you informed of our progress
External Dispute Resolution
If you are not satisfied with our response, you can contact our independent dispute resolution provider:
Financial Services Complaints Ltd (FSCL)
MFINITY is a member of FSCL, an approved dispute resolution scheme.
Website: www.fscl.org.nz
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Post: PO Box 5967, Wellington 6140
Our Commitment
We treat all complaints with fairness, respect, and confidentiality. Every concern is taken seriously, and your feedback helps us continuously improve our services.
